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Warranty Information

What is covered under warranty and for how long?

All products are covered under our limited warranty, which provides:

  1. All products are free of functional defects for a period of one year from the date of shipment.
  2. All products are free of visual defects and missing parts for a period of 30 days from the date of shipment.

If a product was damaged during shipping or the order is incorrect, you must notify us within 2 days of receipt.

What is not covered?

Warranty is void and no repair or replacement is granted under the following conditions:

  • Evidence of mechanical stress to parts including but not limited to:
    • Damaged conductors/components.
    • Damaged mounting holes.
    • Parts tampered with by grinding, engraving, drilling, cutting or applying coatings of any kind.
  • Addition or removal of components.
  • Evidence of damage caused by applying incorrect voltage.
  • Evidence of damage caused by operating outside of specified temperature range.
  • Evidence of damage caused by electrostatic discharge (ESD). 
CAUTION: Our circuitry is industry standard CMOS logic and is susceptible to ESD damage. Please use industry standard antistatic precautions as you would for any other PCB, such as expansion cards or motherboards.

What if I have a defective product under warranty?

We will, at our option, either (a) repair the product using new or refurbished parts, or (b) replace the product with a new or refurbished product. "Refurbished" means a component that has been returned to its original specifications. We do not give refunds, credit memos, or allow offsets against outstanding invoices.

How do I make a warranty claim?

For warranty service, you must begin by requesting a Return Material Authorization number (RMA) via email.

Disclaimer of Unstated Warranties

The warranty described above is the only warranty applicable to our products. ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED.

Limitation of Liability

2 BIT MICRO'S LIABILITY, WHETHER IN CONTRACT, TORT, UNDER ANY WARRANTY, NEGLIGENCE OR OTHERWISE SHALL NOT EXCEED THE AMOUNT OF THE PURCHASE PRICE PAID BY THE CUSTOMER. UNDER NO CIRCUMSTANCES SHALL 2 BIT MICRO BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES.