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Shipping

Shipping Carriers

We ship worldwide from the State of Washington, United States. FedEx is our preferred shipper. FedEx has excellent customer service, fast and dependable delivery, and competitive international rates. If you have your own FedEx account, we can ship your order using that account. For more information (including package tracking, guarantees, and liability) call 1-800-GOFEDEX (1-800-463-3339) or visit http://www.fedex.com.

During checkout, you may use the "Special Instructions" field to request a different shipping carrier. We will ship via USPS for domestic orders less than $100. For orders over $100, or shipping outside the US, we will ship by UPS or DHL only if you provide us with your UPS or DHL account number. When requesting one of these other carriers, please also specify a shipping method, such as "UPS Ground" or "USPS Priority."

If you'd like to ship with a carrier other than UPS, FedEx, or DHL, a $25.00 handling fee will be applied. This includes freight forwarders.

Insurance

All shipments are insured unless the customer requests that it not be insured using the "Special Instructions" field.

Shipping Times

Most orders placed by 2pm Eastern Time (11am Pacific) Monday through Friday will be shipped the same day. Orders placed after that ship the following business day. Our company holiday schedule may delay shipping and technical support services. Shipments may also be delayed by address errors or package re-routing.

Charge for Packages Returned or Rerouted

In addition to the original shipping cost, we charge you for packages returned to us or that require rerouting when caused by your error (for example, providing an incorrect shipping address) or refusal of a package.

Rates

A shipping cost estimate is displayed during online checkout based on the "Ship to" address you provide. If that estimate is significantly higher than the actual cost determined after your order is packed, we will notify you by email and wait for your approval before shipping. If significantly lower, we will reduce your shipping charge. If you would like a FedEx "Saturday Delivery" for an additional fee of $10.00, please use the "Special Instructions" field of checkout to request it.

Typical shipping charges for small orders (one pound or less) to Europe range from $30.00 to $70.00 depending on the country, and $24.00 to Canada (both International Priority). The same package shipping within the US would range from $10 for Ground to $40 for Overnight.

Delivery Signature Options

US Business Addresses: We use the FedEx shipping option "Direct Signature Required" (no fee). If you wish to change this (for example, "Hold at FedEx Location"), please contact FedEx directly. If you choose the "Deliver Without a Signature" option, neither we nor FedEx will refund or replace lost or damaged items.

US Residential Addresses (including home-based business): We use the FedEx shipping option "Delivery Without Signature." If you prefer a signature to be required, please read about those options on the FedEx website and request it from us in the "Special Instructions" field during online checkout. Fees vary.

Exports / All Addresses Outside US: We ship via FedEx International Priority with "Signature Required" for all locations.

Customs and Import Duties

Customs fees and import duties for exports are your responsibility. We cannot predict or prepay these fees. We will charge you for any duties or customs fees erroneously charged to us. We mark our customs forms with Trade Code 8531.20.0020 (for LCD's) and 8544.42.2900 (for Cables). We will not mark a package as a "gift" or falsify values.