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Returns & RMAs

Selecting the Part You Need

We have complete specifications in each product's Datasheet. To ensure that a product will meet your requirements, please read its Datasheet, available in PDF format on every product page of our website. If you have any questions after that, we provide free technical support via email . Our knowledgeable Technical Support team is based at our facilities in Elk, Washington, US.

Types of Orders: Standard or Special

Our return policy is different for "Standard" and "Special" orders.

  • A "Standard Order" is a quantity of 100 or less for a product listed on our website.
  • A "Special Order" is: (1) any quantity greater than 100, (2) any product not listed on our website, or (3) any customized product.

Order Cancellation

"Standard Orders" may be canceled up until the time the order has been processed. To find out if your order has been processed, please contact us. If your order has not yet processed, we will ask you to immediately email the cancellation request so that we have a written record of it.

"Special Orders" must always be paid in advance and may not be canceled.

Repair or Replacement for Defective Products

Products under warranty may be returned for repair or replacement. For more information on the warranty, please see our limited warranty. Before returning a product, you must obtain a Return Material Authorization (RMA) number.

If you have a product out of warranty that you would like repaired, please contact our Technical Support to discuss.

Returning Non-Defective Products

We will only consider return requests for "Standard Orders" when the request is made within 30 days of delivery. There is a restocking fee of 30% of the purchase price. You can avoid a restocking fee by reviewing your order confirmation to ensure the correct parts have been ordered. Shipping charges are nonrefundable.

"Special Orders" that are not defective cannot be returned.

How to Return a Product

First request an RMA number using our RMA Form. We do not issue RMA numbers by phone or other means. To complete the form you will need the following information:

  1. Part number.
  2. Reason for return.
  3. Original invoice or order number.
  4. Contact information to send a repaired product or replacement (if needed):
    1. Company or individual name
    2. Complete shipping address
    3. Area code and phone number for FedEx delivery

Submitting the request will create a ticket in our web-based support system. We will email you an invitation to login there so you may keep up with progress on your ticket. Our staff will then either issue an RMA number in the ticket, ask you for more information, or offer to help you resolve a technical problem so that the product does not need to be returned. You will need to login to the ticket system in order to view our responses and communicate with us on the ticket.

Once an RMA number is issued, it is valid for 15 working days. Issuance of an RMA number does not mean the return is approved, only that we will process the request in accordance with our return policy.

Products must arrive here in the same condition as when you received them. To protect your return, please review our guide on how to package LCD modules and electronics to prevent ESD and physical damage.

You are responsible for return shipping and insurance. Please make sure your RMA number is on the shipping label and on any documents you include with the product.

After we receive the product, we inspect it to determine the cause of any defect, then update your ticket with our findings. This process usually takes five business days.

RMA replacement products typically ship via FedEx Economy. If you require faster shipping, please tell us in your ticket. We can charge you for the difference between a faster method and the FedEx Economy rate.